Return and Refund Policy

1. Advertisement Fee And Publication Period

As at the Last Updated date, the fee is ₹50 per Advertisement for a five-month publication period beginning when the approved Advertisement is first published, unless a different commencement date is clearly disclosed before payment. Payment alone does not make an Advertisement live. Every submission is subject to administrative approval. The price, applicable taxes, validity period and any change in fee will be displayed before payment.

2. Cancellation Before First Publication

An Advertiser may cancel an Advertisement before it is first published by using any available account control or contacting Only 50 at the details below. Upon verifying that publication has not begun, Only 50 will refund the fee paid for that Advertisement in full, except where the submission was already declined because of the Advertiser's material breach as described in Section 5. Cancellation of one Advertisement does not cancel another paid Advertisement or a completed purchase made directly from an Advertiser.

3. Advertisement Declined By Only 50

If Only 50 declines an Advertisement because the category is unavailable, publication conflicts with its editorial or commercial standards, the Platform lacks capacity to support it, or for another reason unrelated to the Advertiser's breach, the fee paid for that Advertisement will be refunded in full. Only 50 may offer correction and resubmission, but an Advertiser need not accept a substitute service or Platform credit in place of a refund to which the Advertiser is entitled.

4. Duplicate Payment And Service Error

Only 50 will review a reported duplicate debit, verified excess charge, failed transaction for which money was debited, or successful payment for which the paid Advertisement service cannot be provided due to a Platform or payment-processing error. Where the payment has not already been automatically reversed and the relevant debit is verified, Only 50 will refund the duplicate, excess or undelivered-service amount, as applicable. If an apparent payment remains pending, the payment processor or bank may reverse it without a separate refund instruction.

5. After Publication And User Breach

Once an Advertisement is first published, its fee is ordinarily non-refundable if the Advertiser deletes it, sells the item, ceases trading, changes plans or requests early withdrawal. An Advertisement may be rejected, suspended or removed without an ordinary refund if the Advertiser submits prohibited, unlawful, infringing, fraudulent, false or misleading material or otherwise materially breaches the Terms and Conditions, subject always to a mandatory remedy under Applicable Law.

If Only 50 permanently ends an approved Advertisement before the purchased period expires for a reason unrelated to the Advertiser's breach and cannot restore the service, it will refund the proportion of the fee attributable to the unused publication period. That proportion will be calculated using the remaining days from the date public display permanently ends to the stated expiry date, divided by the total days in the purchased publication period. A temporary interruption that is remedied within a reasonable time does not, by itself, end the publication period.

6. Renewal And Agent Commission

Each renewal is a separate paid Advertisement service and is subject to the same cancellation and refund rules. A refunded or reversed Advertisement fee may cause any related Agent commission to be withheld, adjusted or reversed in accordance with the Terms and Conditions and any applicable Agent agreement. An Agent's commission claim does not reduce an Advertiser's refund entitlement.

7. Refund Requests And Processing

To request a refund, contact Only 50 through the Platform or the contact details below. Provide the registered mobile number, Advertisement reference, payment reference, date and amount, reason for the request and any relevant screenshot or bank confirmation. Do not send an OTP, UPI PIN, card CVV or banking password. Only 50 may seek reasonable verification before acting on a request.

Only 50 will review the request and, where a refund is approved, ordinarily submit it to Razorpay or the relevant payment processor for return through the original payment method within seven business days after eligibility is verified. The time until the amount is credited depends on the processor, bank or payment instrument; Only 50 cannot guarantee the exact credit date. If the original method is unavailable, Only 50 may arrange a lawful alternative after appropriate verification. The payment reference and status may be provided on request.

8. Product And Service Returns Between Users

Only 50 does not accept returns of, collect payment for, or issue purchase-price refunds for a product or service supplied independently by an Advertiser. A Buyer should agree directly with the relevant Advertiser on inspection, delivery, return, cancellation and refund terms before completing a transaction. A Buyer may report suspected fraud or a misleading Advertisement to Only 50; Only 50 may review the listing and take action under its Terms and Conditions. This does not limit any right or remedy available against the relevant seller, service provider or Only 50 under Applicable Law.

9. Statutory Rights And Changes

Nothing in this Policy limits a refund, chargeback, consumer remedy or other right that cannot lawfully be excluded. If this Policy conflicts with a mandatory legal requirement, that requirement will prevail. Only 50 may update this Policy prospectively by publishing the revised version with a new Last Updated date. A revision will not remove a refund right already accrued under the terms applicable to the payment concerned.

10. Contact And Grievance Redressal

A person dissatisfied with the response may pursue any remedy before a competent court, consumer authority or other forum in accordance with Applicable Law. The dispute-resolution and jurisdiction provisions of the Terms and Conditions apply only to the extent legally permissible.